Flash saleUp to 50% off your next serverends August 31 · 47:59:59See the deals →
cherrynode
ESENContactLog inCreate server
Support

Need a hand? We're here

Our team is on 24/7. Pick whichever channel suits you: for anything about your server, Discord is usually fastest; for billing or account details, email works better.

Recommended~10 min
Discord

Fast support, status notices and contact with other communities hosting here.

discord.cherrynode.net
Join the Discord
Email< 2 h
Email support

For detailed issues, billing, migrations and anything you want in writing.

support@cherrynode.host
Send an email
Coming soon
WhatsApp

We're setting up a WhatsApp channel for short pre-sales questions. We'll announce it on Discord.

Available very soon
Notify me

Write to the right team

Technical support
Servers, panel, performance and backups
support@cherrynode.host
Billing
Payments, invoices, refunds and plan changes
billing@cherrynode.host
Abuse
Reports of content or misuse of the network
abuse@cherrynode.host
Legal and data
Terms, privacy and requests
legal@cherrynode.host

Before you open a ticket

01Tell us the service ID or the server IP: you'll find it at the top of the panel.
02Copy the error exactly as the console prints it, even if it looks like noise. It saves half a conversation.
03Say what you changed just before: a plugin, a mod, a version or a config file.
04If it's a performance problem, tell us what time it happens and how many players were online.
Network incidents
We post outages and maintenance in the #status channel on Discord before answering individual tickets.

We migrate your server for free

Tell us where you're hosted and we move it ourselves: world, plugins and configuration, with no long downtime and no cost.

Request a migration